For a luxury service like L’art du Voyage, your refund policy should be fair but firm, ensuring that Moulay Omar Degoy and the team are protected from last-minute cancellations while remaining flexible for the traveler.

Here is the professional content for your Refund & Cancellation Policy page:

At L’art du Voyage, we understand that travel plans can change unexpectedly. We strive to offer a flexible cancellation policy while ensuring our premium fleet and drivers are ready for your scheduled journey.

1. Airport Transfers & City Visits

• Full Refund: Cancellations made at least 24 hours before the scheduled pick-up time are eligible for a 100% refund.

• No Refund: Cancellations made less than 24 hours before the scheduled time, or “no-shows” at the airport/hotel, are non-refundable.

2. Excursions & Adventure Activities (Surf/Quad)

• Full Refund: Cancellations made 48 hours prior to the start of the excursion.

• Partial Refund: Cancellations made between 24 and 48 hours before the trip are eligible for a 50% refund to cover administrative and preparation costs.

• No Refund: Cancellations made within 24 hours of the departure.

3. Desert Circuits & Multi-Day Journeys

Due to the logistics involved in multi-day tours (hotel bookings, desert camps, and vehicle preparation):

• Deposit: A non-refundable deposit may be required at the time of booking to secure your dates.

• Cancellation: Please contact us via WhatsApp at least 7 days in advance for a partial refund of the remaining balance.

4. Flight Delays & Changes

• We monitor all flight arrivals in real-time. If your flight is delayed, we do not charge extra. Your driver will wait for you regardless of the delay.

• If your flight is canceled, please notify us immediately via WhatsApp to reschedule your transfer at no additional cost.

5. How to Request a Refund

To cancel or request a refund, please contact us directly through the channel used for your booking:

• WhatsApp: +212 707-720530

• Email: contact@artduvoyage.com